FlowState LLC (“FlowState,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application, website (myflowstate.life), and related services. By using our services, you agree to the practices described in this policy.

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1. Information We Collect

We collect the following types of information when you use FlowState:

 

1.1 Information You Provide Directly

• Full name and email address

• Password and account credentials

• City and state of residence

• Payment information (processed securely through third-party payment processors — we do not store full card details)

• Wellness and session-related information, such as how you’re feeling, your current emotional or physical state, and what you’re experiencing — provided voluntarily to help us tailor session recommendations

 

1.2 Information Collected Automatically

• Device type, operating system, and app version

• Usage data, such as which sessions or features you access and how often

• General location data (city/state level, not precise GPS)

• Analytics data to understand how members use the platform

 

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Process your membership payments

• Personalize session and content recommendations based on your stated wellness needs and preferences

• Communicate with you about your membership, upcoming live sessions, and events

• Send marketing emails and newsletters (when you opt in or when we launch this feature — you can opt out at any time)

• Improve our app, content, and services through usage analytics

• Comply with legal obligations

 

3. Wellness & Health-Related Information

When you share information about how you’re feeling, your nervous system state, emotional experiences, or physical sensations with FlowState — whether through check-ins, session intake forms, or direct communication — we treat this as sensitive wellness information.

We use this information solely to:

• Tailor session and content recommendations to your current state

• Support your experience as a FlowState member

We do not sell, share, or use this information for advertising purposes. This information is not used to make decisions about your eligibility for services beyond session personalization.

 

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We work with trusted third-party vendors (such as payment processors, email platforms, and analytics tools) who help us operate FlowState. These providers are contractually required to protect your data.

• Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of FlowState or its members.

• Business transfers: If FlowState is acquired or merges with another company, your information may be transferred as part of that transaction. You will be notified of any such change.

 

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your membership or request account deletion, we will delete your personal data within 30 days, except where retention is required by law (such as financial records).

Wellness and session-related information you’ve shared may be retained in anonymized or aggregated form to improve our services.

 

6. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your account and personal data

• Opt out of marketing emails at any time by clicking “Unsubscribe” in any email or contacting us directly

• Request a copy of your data in a portable format

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To exercise any of these rights, contact us at support@myflowstate.life.

 

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

 

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes encrypted data transmission (SSL/TLS) and secure storage practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

9. Children’s Privacy

FlowState is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

 

10. Third-Party Links & Services

Our app or website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you use.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via email or in-app notification and update the effective date at the top of this document. Continued use of FlowState after changes take effect constitutes your acceptance of the revised policy.

 

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

 

FlowState LLC

Email: support@myflowstate.life

Website: www.myflowstate.life

State of Formation: Ohio